Privacy Policy

Privacy Policy Effective date: 19 October 2026 Scope and contact This policy describes how information is used for the THANK YOU VIBES online store. For privacy questions or requests, contact thankyou.vibesofficial@gmail.com or +91 90357 31928. The store's brand name is not a claim about a legal registration or incorporated entity. Information processed Information provided for an account, enquiry or purchase can include your name, email, mobile number, delivery address, recipient details, gift message and order history. We also process payment references and status information needed to reconcile payments. Please provide recipient information only when you are authorised to arrange the gift and avoid unnecessary sensitive information in messages. Purposes and sharing Information is used to manage accounts and bags, respond to enquiries, prepare and deliver gifts, communicate about orders, reconcile payments, prevent misuse and meet applicable legal obligations. Relevant recipient and delivery details may be shared with the people or delivery providers handling fulfilment, only as needed for those purposes. The website uses Lovable Cloud for its account and store records and Razorpay for online payment processing. These providers process information needed to perform their services under their own applicable terms and privacy practices. We do not sell customer personal information. Payments Payment credentials are handled by Razorpay and the payment method provider. The store records payment references, amounts and verification status; the checkout does not ask you to send us card PINs, OTPs or passwords. Do not include these in an enquiry or gift message. Storage and security Browser storage supports sign-in and the shopping bag. Store records are access-controlled, but no online system can be guaranteed completely secure. Personal information is retained for as long as reasonably necessary for account or order management, disputes, payment reconciliation and applicable legal recordkeeping. Information that is no longer needed should be deleted or anonymised, subject to those obligations; no unsupported fixed retention period is represented by this policy. Your choices and requests Contact the store to request access to or correction of your information, account closure or deletion, or to raise a privacy complaint. We may need reasonable identity verification before releasing or changing private records. Requests will be considered under applicable law; information needed for unresolved payments, disputes or mandatory records may have to be retained. Promotional communication requires separate consent where applicable, and you may withdraw that consent through the store contact. Essential order and payment communications are not promotional subscriptions. Updates Changes are published on this page with a revised effective date. Material changes requiring notice or consent will be handled as required by applicable law.