Shipping and Delivery Policy

Shipping and Delivery Policy Effective date: 19 October 2026 Preparation and processing THANK YOU VIBES sells gifts, floral arrangements and customised products. Preparation depends on the arrangement, availability of materials and the personalisation requested. Any preparation time or working-day schedule applicable to your order will be communicated through the product information or directly by the store. If you need a gift for a particular occasion, contact us before paying to confirm whether that date can be accommodated. Entering a preferred date does not guarantee delivery on that date. Estimated delivery Delivery estimates depend on preparation, the destination and delivery arrangements. Any estimate communicated for your order is not a guaranteed delivery date unless expressly agreed by the store. Weather, transport disruptions, festivals and other circumstances may cause delays. Contact support if your order is delayed; we will check its status and discuss the appropriate next step. This does not limit your rights regarding an undelivered order. Shipping charges The current delivery charge is ₹99 per order. The applicable charge and final total are displayed before payment. Any change to shipping charges applies to future purchases and does not change an already confirmed order without your agreement. Delivery limitations and address accuracy A complete Indian delivery address and a six-digit Indian PIN code are required. A syntactically valid PIN code is not proof of courier serviceability. Availability must be checked for the destination and product. If we cannot serve your address, we will contact you to discuss an alternative; we will not impose an alternative without your agreement. Where a paid order cannot be fulfilled, cancellation and the applicable refund will be handled under our Returns, Cancellations and Refunds Policy. No international delivery is promised by this policy. Please provide an accurate address and reachable mobile number and arrange for the recipient to receive the gift. If an attempted delivery fails because of an incomplete address or an unavailable recipient, contact us to discuss redelivery. Any additional charge must be explained and agreed before it is collected. Delivery problems and support For delayed, damaged, incorrect or undelivered gifts, contact thankyou.vibesofficial@gmail.com or +91 90357 31928 with your order reference and a description of the issue. Please report an issue as soon as reasonably possible, especially for fresh or perishable products. Photographs of the product and packaging may help us assess damage; inability to provide a photograph does not automatically remove any remedy required by law.