Returns, Cancellations and Refunds Policy

Returns, Cancellations and Refunds Policy Effective date: 19 October 2026 Cancellation requests Contact thankyou.vibesofficial@gmail.com or +91 90357 31928 with your order reference to request cancellation. Eligibility depends on whether preparation, personalisation or dispatch has started. A cancellation request is not an approval. We will explain the order's status and any applicable, previously disclosed non-recoverable preparation costs before agreeing the outcome. We do not promise that a customised or dispatched order can be cancelled for a change of mind. Returns and exclusions We do not offer change-of-mind returns or refunds for gifts, fresh flowers, perishable items or personalised products. This restriction does not apply where a product is defective, damaged, incorrect, materially different from its agreed description or otherwise qualifies for a remedy under applicable law. Please do not send a product back until return arrangements have been confirmed by the store. Damaged, incorrect or undelivered items Report the issue as soon as reasonably possible using the support contact above. Include your order reference, a description and any available product or packaging photographs. Keep packaging where reasonably possible while we assess the issue. No arbitrary reporting deadline or mandatory unboxing video in this policy removes your statutory rights. Depending on the facts and applicable law, the resolution may include a correction, replacement or refund. Return or collection arrangements and any responsibility for costs will be explained before you are asked to act; you will not be asked to bear costs contrary to applicable law. Refunds The no-change-of-mind rule does not prevent a refund for an order we cannot fulfil, an eligible cancellation, a confirmed duplicate collection or any case where a refund is required by law. We will communicate the outcome and any approved amount after reviewing the order. Approved online refunds are returned to the original payment method through the payment provider wherever supported. We will share the refund reference or status when available. The time for the credit to appear depends on the provider and issuing bank; no fixed processing period is promised here. Contact us if the credit is delayed. Failed, pending or duplicate payments Do not pay again while a payment is pending. Contact support with the order or payment reference; never send a card PIN, OTP, CVV or password. We reconcile the payment with Razorpay before confirming an order or refund. A browser success screen is not proof of payment. An amount debited without confirmed capture must be investigated with the provider, and any applicable reversal or refund will follow the reconciled outcome. A verified duplicate collection is not retained as payment for a second order without your agreement. Your rights Nothing in this policy excludes non-waivable consumer rights or remedies under applicable Indian law.