Terms & Conditions

Terms and Conditions Effective date: 19 October 2026 Store and contact THANK YOU VIBES is the brand used by this online gifts store. Customer support and complaints can be sent to thankyou.vibesofficial@gmail.com or raised at +91 90357 31928. This policy does not represent the brand name as a registered company, provide an unverified registered address or claim a registration number. Products, customisation and availability Product prices, availability and the applicable delivery charge are displayed before payment. Floral and handcrafted gifts may show natural differences in colour, shape and arrangement. These differences do not excuse a materially incorrect or defective product. Personalisation must use the details agreed for the order; please check names, messages and other supplied details carefully. Material substitutions or changes to an agreed customisation require your agreement rather than being imposed without notice. Custom bouquet enquiries require store acceptance and a quotation; sending an enquiry does not create a confirmed order. Orders and payments An online order is confirmed only after payment capture has been verified by the store's payment checks. Failed or pending payments are not confirmed orders. The payable amount uses the saved product prices, quantities and delivery charge shown at checkout. Do not repeat payment while its status is uncertain; contact support for reconciliation. Payment security checks must not be bypassed. Testing While Razorpay is in test mode, only authorised administrators can make test payments. Test payments do not create customer orders, reserve stock for delivery or promise fulfilment. Live customer payments are available only when the store setup and live payment credentials pass the required checks. Delivery, cancellations and refunds The published Shipping and Delivery Policy and Returns, Cancellations and Refunds Policy form part of these terms. A preferred delivery date is a request unless expressly accepted. The restriction on change-of-mind refunds does not remove any remedy required by applicable law. Customer responsibilities Provide accurate contact, delivery and personalisation information and arrange for an authorised recipient to accept the gift. Use the website lawfully and do not submit content that infringes another person's rights, compromises privacy or is abusive or unlawful. You must be able to enter a binding purchase agreement or act with the appropriate authority. Keep account access details private and contact support if you suspect misuse. Privacy and complaints Use of personal information is described in the Privacy Policy. Send an order, payment or product complaint to the support contact with the relevant reference and details. We will assess the issue and explain the proposed resolution. Nothing here restricts your right to approach an appropriate consumer authority or another forum available under applicable law. Applicable law and updates These terms are subject to applicable Indian law, including non-waivable consumer protections. No exclusive court location, legal business registration or postal address is asserted without verification. Updates apply prospectively from the effective date shown here and do not remove accrued rights for an existing purchase.